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Can I order models or products witch are not given on your website?YES. On our website we have given only the newest and bestselling models. If you have other preferences, simply give us DETAILED information on what you would like and we'll send you a quote within 24 hours.TopMany other websites sell the products you do. Why would I buy from Japanka?Lets clear something up first. We don't sell. You don't buy from us, you buy THROUGH us. Japanka.com act as your agent here in Japan. As far as your question goes the reasons are:
TopHow can we trust Japanka.com?Truth be told, we've been lied to a few times, so here at Japanka.com we've decided to work only with advance payments. That also is the usual way of doing business over the Internet. And last, but not least, if you think about it we don't have a reason to cheat out customers. For a few thousand euros we don't want to ruin our name witch we build with so much work. We make money buy saving our customers their hard earned money. Japan is the most competitive market in the world when it comes to consumer electronics, therefore the prices here are the lowest. All we do is buy and ship them for you. Anybody who can read write and speak Japanese, knows where to look for the lowest prices, has somebody in Japan to buy and ship, and has the time, can do what we do here at Japanka.com. For those who don't - we are here for you. What are the payment options?Japanka.com only accepts payments via Bank Transfer. Our bank account is:
How can I cancel my order?Once you've transferred the money to Japanka.com's bank account we immediately request the desired merchandise from our suppliers. It usually takes from 3-5 days for the merchandise to arrive to our warehouse in Tokyo. During this period, in case of COD, you could cancel your order. You will be refunded with the full amount minus the bank transfer fees. How long does it take from me paying to me holding the product?10 days on average. 2 weeks the longest and 1 week the fastest. It's important when the money are remitted because of the time difference - Saturdays and Sundays off. Once the payment is cleared we place your order. It usually takes 3-5 day for your merchandise to arrive at our warehouse in Tokyo. As soon as it arrives we ship it to you via EMS, unless otherwise requested. EMS takes 4-7 days depending on the destination. Japanka.com will provide you with the EMS tracing number by e-mail. And finally depending on the country there is customs clearance which could take 1-2 days. TopIs my shipment insured?YES. The insurance is included in the price given. For more information please see EMS insurance program. TopWhat is the procedure in case of a missing or damaged merchandise?EMS will refund you. For more information please see EMS insurance program. TopWhich shipping companies are you using?Japanka.com main shipping partner is EMS. For bulkier products (over 20 kg) we use DHL. TopIs the import tax included in the price?NO. The import tax is NOT included in the price. Depending on the county an import tax might be imposed therefore, before placing an order, you may find useful to inquire about the customs duties incurred at your country. TopWill customs levy my merchandise with a VAT?Depending on the country a VAT may be levied on some products therefore, before placing an order, you may find useful to inquire about the customs duties incurred at your country. TopWarranty?All products purchased through Japanka.com are covered by the original manufacturer’s warranty which is usuall 1 year. However the warranty is usually valid ONLY in Japan. Japanka.com will of course honor that warranty by acting as your agent to the manufacturer. The shipping fee from your country to our warehouse in Tokyo are at your expense. Once you ship the product to us here in Tokyo, we have the obligation to send it to the manufacturer at our expense. Once it is repaired we will sent it back to you again at our expense. IMPORTANT: You have to ship the damaged merchandise with ALL the documentation and tools that were originally enclosed when you first received it otherwise the manufacturer won't honor the warranty. Disclaimer: In cases of warranty covered service or repair, Japanka acts only in the capacity of an agent to the manufacturer on your behalf. Please remember most manufacturers will not repair computers free of charge in cases where they determine the Customer to be responsible for physical damage such as dropping, spillage, electric shock, etc. The manufacturer is the final arbiter of such claims and will respond accordingly at their discretion. Japanka.com is not responsible for their decisions and has no ability to influence the outcome. In the event the manufacturer determines that their warranty is null and void and/or that a fee is necessary in order to repair your merchandise, we will notify you by e-mail immediately of their findings and allow you to decide how to proceed. TopWhat's included in the price?
Why are your prices so low? You aren't offering low quality merchandise, are you?The low price is a result of the following:
TopDo you give discounts when buying in bulk?Generally NO but it all depends on what bulk mean. TopAre the products you offer made in Japan?By and large, all the new high-end models are made in Japan. However, the cheaper ones are usually made in south-east Asia. TopDo you deliver goods not made by Japanese companies?Generally NO. We have specialized in delivering Japanese good because we can offer the most competitive prices. TopDo the machines you offer work on 220V?YES TopDo the machines you offer have English menus and English manuals?ALL have English menus, but DON'T have English manuals. TopDo the video camers record in PAL format?Here we have selected only video cameras that record on HDD or SD card. After transferring the file on your computer you can burn a DVD in whatever format you want. Do you open the boxes at your warehouse in Tokyo?NO. Top... ?[ ] Topcopyright c 2007 japanka.com all rights reserved
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